The safety and wellbeing of our Customers and Colleagues remains paramount. All of our services are currently in line with latest government guidance. This means there may be some changes to our usual processes around deliveries and additional services. In addition, our group of companies have been working to ensure COVID-19 secure workplaces for all employees.
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We want to take the confusion out of the delivery process by keeping you informed every step of the way.
You will receive an SMS/email to notify you that your order is ready to be booked. Follow the link to our delivery booking portal and book in your delivery date. Optional services can also be selected as required.
Book or amend your delivery here.
Once you have booked in your delivery you will receive an SMS/email confirming your delivery date and pre-delivery information.
The day before your delivery, you will receive an SMS/email confirming the 2 hour time slot which your order will arrive on your delivery date.
You will also receive a reminder of your delivery by SMS/email, the evening before your delivery date. This will include a live tracking link.
On the day of delivery, you will receive a further live tracking link by SMS/email.
Approximately 1 hour before your expected delivery time, our delivery technician will give you a courtesy call and confirm you are available to receive the delivery.
Our delivery technician will arrive at your home to deliver your product and install it (where applicable).
Support with all post-delivery enquiries is available via our Customer Engagement Team (contact us here for more information).
We take pride in the service we offer to you. As home delivery experts, we have high standards of what you should expect from us. We want your delivery experience to be a positive one.
We’ll send a Skilled Home Delivery Technician who will deliver to the room of your choice.
We’ll unpack your product and give you time to inspect it.
We’ll remove packaging and take your old appliance to be recycled if this is an option you have selected.
If you’ve requested installation/assembly:
We’ll assemble and install your new product.
We’ll carry out a full evaluation of appliance positioning and the connections (if applicable).
To make sure there are no problems when we deliver, we’ve listed some things you might need to consider before we arrive at your home.
Make sure you are at home when you have arranged for us to deliver.
Make sure we have clear access to your room of choice. This might mean moving things (such as furniture) that might obstruct the team from delivering your new products.
If you have requested installation:
Check that any necessary electrical or water connections are within 1.5m of where you would like your appliance installed.
If you are in any doubt, just give us a call on 0345 209 7461.
Additional services can be purchased through our delivery booking portal (restrictions may apply). If you have asked us to remove your old appliance, we’ve listed some things that you will need to do in order for us to take it with us when we leave:
Washing Machines, Tumble Dryers, and Dishwashers: Make sure they have been emptied, drained, and disconnected.
Refrigeration: Make sure that they have been emptied, disconnected and where applicable, defrosted. Unfortunately our Home Delivery team will not be able to take away an old appliance if it has not been defrosted.
Cookers or hard-wired appliances: Make sure they have been safely disconnected.
Built-in appliances: Make sure that they have been disconnected, removed from the unit and where applicable, detached from the door.