PRODUCT CARE COOKIE POLICY

How and why we use cookies

Our site (www.productcare.co.uk) uses cookies to distinguish you from other users of our site. This helps us to make your experience more efficient and enjoyable when you browse as well as to allow us to improve our content, products and services.
If you would like to find out more about how we use cookies and what benefits they bring, please take a few moments to peruse this Cookie Policy.

What are cookies?

A cookie is a small data file which is stored on your browser or the hard drive of your computer (or another electronic device) when you visit our site.

Cookies are used for the reasons set out below. Please note that some of the functions that cookies perform can also be achieved using similar technologies. This Policy refers to ‘cookies’ throughout, however it also covers these alternate mechanisms.

The information we obtain from our use of cookies may include information about your computer (or other electronic device) such as your IP address, your browser and/or other internet log information, and personal information about you, for example when you purchase goods via our site or create an account on our site.

More information about cookies can be found at www.allaboutcookies.org and www.cookiecentral.com

The types of cookies we use

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to [log into secure areas of our site, or add products to your shopping cart].
  • Analytical/performance cookies. These types of cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are able to easily find what they are looking for.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, and remember your preferences. [They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.]

The basis on which we use cookies is as follows.

In respect of strictly necessary cookies, these cookies are required in order for our site to work, and to the extent that any such cookies allow us to identify you and are considered to be personal data, the legal basis for processing such personal data is that it is necessary for our legitimate interests (in order to operate our website and run our business, provide administrative and IT services, to secure our network and prevent and detect fraud).

In respect of all other cookies, we will rely on your consent. [Your consent for these purposes may be implied by your continued use of our site, unless you have indicated that you do not consent to cookies.]

You can find more information about the individual cookies we use and the purposes for which we use them and the time after which they will expire in the table below:

Type of cookie Name Expiration time

 

Purpose
Analytical/ performance

_ga

_gid

2 years

24 hours

Used by Google Analytics to distinguish users.
Analytical/ performance

CONSENT

GPS

PREF

VISITOR_INFOR1_LIVE

YSC

24 hours min

These cookies are created and used wherever this is a YouTube video embedded on the page. Google uses these to track that the video is being shown and for performance purposes.
Analytical/ performance _gat_gtag_UA_25372378_12

1 minute

Used by Google Analytics to throttle request rate.

We use Google Analytics in order to optimise our site and user experience. Google Analytics is a web analytics service provided by Google Inc. which uses cookies to provide us with information about the usage of our site by individual visitors, including the total number of visits, how long the visitors have stayed on our site, what pages the visitors have visited and any interactions the visitors have had with our site. Further information on Google Analytics can be found here.

Third party cookies on our site

We only use third party cookies from our trusted partners, who provide important functionality to our site, such as our online store, and who help us improve our site, such as YouTube and Google Analytics.

Please note that third parties (including, for example, advertising networks and providers of external services such as web traffic analysis services) may also set cookies on our site, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. If you want to block these external cookies, you would need to do so at the original source or through your web browser settings (see ‘How you can manage your cookies‘ below).

Third party websites

When we include links on our site to other websites, please bear in mind that these third-party websites will have their own privacy and cookie policies that will govern the use of any information you submit on those websites. We recommend you read their policies as we are not responsible or liable for the privacy practices of third parties.

How you can manage your cookies

The browsers of most computers, smartphones and other electronic devices are typically set up to accept cookies. If you wish to amend your cookie preferences and block cookies for our site or any other website, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

However, please remember that cookies are often used to enable and improve the functionality of our site. If you choose to block our use of cookies, you may not be able to access all or certain parts of our site.

More information about how to disable cookies can be found at www.allaboutcookies.org.

Google Analytics:

You can opt-out of Google Analytics by following the instructions provided by Google here.

More about your privacy

The information we obtain from the use of cookies will, to the extent that it is considered to be personal data, be used by us in accordance with our Privacy Policy. We do not share your personal data with other third parties except to the extent set out in our Privacy Policy. Third parties may also process your personal data on our behalf and in accordance with our instructions to provide services to us (such as hosted IT systems, payment providers and data analytics). To find out more about how we protect your privacy when using our website, please refer to our Privacy Policy.

This Cookie Policy was last updated in August 2018.