COVID-19 Update
The safety and wellbeing of our Customers and Colleagues remains paramount. All of our services are currently in line with latest government guidance. This means there may be some changes to our usual processes around deliveries and additional services. In addition, our group of companies have been working to ensure COVID-19 secure workplaces for all employees.
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EXCELLENT
295 reviews on

Meet the team – Jenna Carter

December 8, 2020

Name

Jenna Carter

Title         

Head of Customer Engagement

 

When did you start?

January 2017

Previous Experience      

I’ve got over 11 years’ experience in Customer Service Management across a number of different sectors.

What do you do & what’s been your highlight so far?

I head up the Customer Engagement Department, which basically means we look after the end-to-end customer journey.  

I’ve loved how much my team have coped with the working from home situation.  They’ve all pulled together and have been active in thinking about new ways we can continue to work collaboratively.  I’m really proud of them.