Head of Customer Engagement
When did you start?
I’ve got over 11 years’ experience in Customer Service Management across a number of different sectors.
What do you do & what’s been your highlight so far?
I head up the Customer Engagement Department, which basically means we look after the end-to-end customer journey.
I’ve loved how much my team have coped with the working from home situation. They’ve all pulled together and have been active in thinking about new ways we can continue to work collaboratively. I’m really proud of them.