COVID-19 Update
The safety and wellbeing of our Customers and Colleagues remains paramount. All of our services are currently in line with latest government guidance. This means there may be some changes to our usual processes around deliveries and additional services. In addition, our group of companies have been working to ensure COVID-19 secure workplaces for all employees.
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In focus #Investment – From booking systems to telematics, how our investment is driving and delivering success.

Over the previous few years, we’ve invested heavily across our business.  We’ve launched a dedicated training academy, rolled out a new fleet of state-of-the-art vehicles and continuously invested in our systems.

Providing a Quality Service

Our MD, Darren, put it best when he said;

“We take pride in delivering bespoke, customer-focused services nationwide to our partners. With our “Right First Time” philosophy we aim to provide a quality, value-added service every time.”

We use our bespoke routing software to improve the efficiency of our deliveries, whether that be working out the best route, or being able to provide accurate ETA’s from drop to drop.

Right First Time

We know that our service is an extension of yours and that many times a customer won’t distinguish between the two.  Therefore, we pride ourselves in delivering an excellent final mile service.

We’ve created a bespoke delivery booking portal that keeps the customer in the loop from start to finish.   The system’s functionality allows for;

Pre-delivery screening – helping reduced failed delivers and simplifying the customer experience.

A 5-step “Right First Time” delivery process;

1 – Notification to Book – allowing customers to select their delivery slot (up to 4 weeks into the future).

2 – Booking Confirmation – email confirmation with their chosen date and pre–delivery advice.

3 – Time Slot SMS/Email- the customer will receive notification of their 2-hour delivery time slot.

4 – Track My Driver – Allows the customer to check the progress of our driver technicians throughout the day.

5 – Driver Call – before the confirmed delivery slot, our driver technicians will call the customer to ensure they are home. Helping us to deliver on our “Right First Time” promise to you.

Last Mile Customer Service

We say that the last mile in the chain is the most important. It’s the last part of a buying process that started right at the purchase and ends with our Delivery Technicians.    

We use technology to cover everything and anything related to the ‘on the day’ delivery. Our systems allow our technicians to capture on the job electronic signoff and proof of delivery from customers in real-time. 

Using Telematics to Improve Our Fleet Safety

Our telematics system lets us really understand our drivers and has given us unprecedented data on how they are performing.  The system allows us to provide each driver with their own ‘Optidrive’ score indicating the performance of their driving behaviour.  The score ranges from 0-10 and is calculated from the measurement of variables like:

-Speed

-Driving events (heavy braking, swerving etc)

-Idling

-Fuel consumption

-Green speed

-Constant speed

-Coasting

-Gear shifting

Across our fleet of Driver Technicians, our average score is 9.4, putting them comfortably within the top bracket of fleet drivers in the UK. 

Our careful management of the fleet has not only increased our driver efficiency, it has also helped protect the products you’ve trusted us to deliver on your behalf. 

Want to Know More?

If you would like to know more about our range of services and how we can provide a specialist delivery and white-glove service for you, then please email info@productcare.co.uk and we’ll arrange a quick call.