Privacy and Cookies Policy

Product Care Limited is committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions of Sale and Terms of Use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.productcare.co.uk (our site) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Product Care Limited of Green Bank Business Park, Swan Lane, Hindley Green, Wigan, Lancashire, WN2 4AY.

Information we may collect from you

We may collect and process the following data about you:

    • • Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us (by phone, e-mail or otherwise). This includes information you provide when you enquire about our products or services, search our site, register to use our site, manage your account or track your order on our site, register a manufacturer’s guarantee through our site, place an order with us, contact us in respect of returning a product, enter a survey, competition or promotion, report a problem with our site or make a complaint to us. The information you give us may include your name, address, e-mail address, phone number, financial information, credit card information and information about products that you have purchased from third parties.
    • • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
      • • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
      • • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page and any phone number used to call our customer service number.
    • • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, manufacturers, retailers, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways (depending on the type of information):

    • • to create, administer and operate your registered account on our site and contact you from time to time as may be necessary in connection with your use of our site;
    • • to carry out our obligations arising from any contracts entered into between you and us, to provide you with the information, products and services that you request from us and to contact you in respect of such contracts, information, products and services;
    • • to provide you with information about goods or services we offer that are similar to those that you have already purchased or enquired about, or other goods and services (that we offer or that third parties offer) that we feel may interest you. We will only contact you by electronic means if you have consented to this. If you do not want us to use your data in this way please indicate this when we collect your data;
    • • to notify you about changes to our service;
    • • to manage surveys, competitions and promotions;
    • • to deal with any complaint that you may make;
    • • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • • to ensure that content from our site is presented in the most effective manner for you and for your computer or device;
    • • as part of our efforts to keep our site safe and secure;
    • • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them; and
    • • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Disclosure of your information

We may share your personal information with any member of our group of companies and with any other entity that directly or indirectly controls, is controlled by, or is under common control with Product Care Limited.

We may share your information with selected third parties including:

    • • business partners, retailers, manufacturers, suppliers and sub-contractors for the performance of any contract we enter with them or you;
    • • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and
    • • analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

    • • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
    • • if Product Care Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
    • • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, in order to enforce or apply our Terms and Conditions of Sal, Terms of Use and/or other agreements or to protect the rights, property, or safety of Product Care Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and insurance.

Where we store your personal data

We may store and transfer your personal data within the European Economic Area (“EEA”). The data that we collect from you may also be transferred to, and stored at, destinations outside the EEA. It may be processed, within and outside of the EEA, by personnel who work for us or for one of the third parties set out above who we may disclose your personal data to. Such personnel may be engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Where we transfer your personal data outside of the EEA, we will try to ensure an adequate level of protection for your rights in relation to the processing of your personal data.

All personal information you provide to us (excluding payment details) is stored on our secure servers and any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. They can also help to ensure that adverts you see online are more relevant to you and your interests. By continuing to browse the site, you are agreeing to our use of cookies.

Cookies are small files of text and numbers which are downloaded to your device when you visit a website if you agree to the website doing so. Cookies are then sent back to the website on each subsequent visit, or to other websites that recognise that cookie.

We use the following cookies:

    • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
    • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
    • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Unless you have blocked cookies, our system will issue cookies and download them onto your device when you use our website. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do block cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after you close a page or after 1 hour if you do not. You can find more information about cookies at:

Our website may contain links to third party websites. We have no control over how cookies are used on such websites and recommend that you review the policies of such websites separately.

Updating your information

Where you submit information to us, you should try to ensure such information is accurate, and let us know if such information changes so that we are not holding any inaccurate information about you. If you have registered an account for our site, you can review and update your personal information yourself at any time by logging in to your account.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before or at the same time as collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking or un-checking (as applicable) certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by email at customer.services@productcare.co,uk or by post at Product Care Limited, Green Bank Business Park, Swan Lane, Hindley Green, Wigan, Lancashire WN2 4AY.

Our site may, from time to time, contain links to and from the websites of our companies, partner networks, advertisers, social media platforms and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy and Cookies Policy

Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy and Cookies Policy.

Further information about protection of personal data and the Act

To find out more about protecting your personal data and the meaning of terms such as data controller and personal data please visit the Information Commissioner’s Office website.

Questions, comments and requests regarding this Privacy and Cookies Policy are welcomed and should be addressed to customer.services@productcare.co.uk.